Frequently Asked Questions

Goldady's website provides global gold prices sourced from internationally recognized data providers. It also displays its buying and selling prices based on the prevailing Egyptian market rates. For more information on local prices, industry-leading websites like Ta3weem.com showcase Egyptian market gold prices from various local dealers.

Our bullion gold bars are supplied by reputable Egyptian refineries, such as BTC and SAM. We exclusively deal in gold bars with a fineness of 999.9, the highest standard in the industry.

At Goldady, we understand your natural concerns about security and transparency, and we’ve taken every measure to earn your trust:

* Legally Registered Entity: Goldady is not just a website – we are a registered joint-stock company under Egypt's Investment Authority and Tax Authority.
* Electronic Invoicing: Every transaction is accompanied by an electronic invoice issued by the Egyptian Tax Authority.
* Real-Time Tracking: You can monitor your cash and gold balances 24/7 through your account. Additionally, all past transactions are easily accessible in the "Current Account Statement" section.
* Monthly Account Statements: We provide detailed monthly account statements for all your transactions, as well as your cash and gold balances. These statements can be downloaded directly from your account.
* Office Access: Our office is located at 11 Youssef El Guindy, Bab El Louk, AUC Greek Campus, Downtown, Cairo. You are welcome to visit us in person, where we can provide on-premises access to documentation proving that our gold is securely stored at EGYCASH, a licensed security company regulated by Egypt’s Financial Regulatory Authority.
* Independent Audits: Our gold holdings are audited quarterly by Russell Bedford Sherif Dabbous, ensuring that the gold stored at EGYCASH matches the total of customer and company gold balances. Additionally, our cash balances at banks are audited quarterly to confirm they align with customer and company cash balances.

Goldady is a fully licensed company authorized by Egypt's General Authority for Investment (GAFI) to trade in gold. It also holds an official license from the Information Technology Industry Development Agency (ITIDA) and is registered with the Internal Trade Development Authority (ITDA) under Commercial Registry Number 158753. Additionally, Goldady has a Certificate of Trade Practice issued by the Cairo Chamber of Commerce. It also registered with the Egyptian Hallmarks and Weights Authority under number 020338. 

To ensure compliance, Goldady’s system is designed to only sell gold that is physically available in EGYCASH vaults. This means the total amount of investment gold sold on the platform can never exceed the amount of physical gold stored with EGYCASH.

Yes, but only for small transactions. International payment card issuers, such as Visa and Mastercard, impose restrictions on purchasing gold bars above certain limits.

No, registeration and account activation are completely free. 

Yes, BTC gold bars are recognized in many countries, including the UAE, Saudi Arabia, and Turkey. Additionally, gold is an international commodity with a high demand, so finding a buyer is usually straightforward. Just make sure to keep your purchase invoice as proof of ownership.

Goldady generates revenue through:

- Service Fees: Charged for facilitating investment gold buy/sell transactions.
- Making Charges: Applied to Gold Bar purchases.
- Vaulting and Insurance Fees: For securely storing gold at EGYCASH.

Yes, Goldady, which is owned by GD Egypt for Metal Trade, is officially licensed by the General Authority for Investment to trade various metals, including gold, both online and offline. All gold bullion transactions conducted by the company in Egypt are regulated by the 1948 Civil Code and the 1999 Code of Commerce. Additionally, the company is authorized by the Information Technology Industry Development Agency - part of the Ministry of Communications and Information Technology - to broadcast its activities online.

Goldady's platform offers a convenient and secure way to purchase and sell gold (along with all related financial transactions) all from the comfort of your home. It provides a hassle-free online experience that's both cost-efficient and user-friendly. With a low entry point of just 1 gram, Goldady opens up the gold bullion market to all consumers. 

In contrast, when you buy gold through traditional bullion dealers, cost-efficient options typically begin from 1 ounce (approximately 31.1 grams). When buying gold offline, customers must handle in-person transactions for payments and gold collection or sales, a process that often takes several days. Additionally, traditional dealers often charge high Making Charges on buy transactions.

When you buy a gold bar from our e-shop, you are purchasing a physical gold bar that you must physically receive and store. 

On the other hand, when you buy investment gold, ​​you obtain a gold balance on Goldady's platform. This balance represents a portion of a gold bar that is already stored in our secure vault. You are not required to take physical delivery of the gold bullion unless you specifically choose to do so. This flexibility allows you to invest in gold without the need for physical handling or storage.

Yes and no. In both cases, you pay the spot gold price, which is the base price for the gold itself. However, there are differences in the additional charges associated with each option. 

When you purchase investment gold online, you pay a small service fee on top of the spot gold price. This fee covers transaction facilitation. 

On the other hand, when you buy gold bars from the e-shop, you pay the full Making Charges for the gold bar, which vary depending on its weight. These charges are in addition to the spot gold price. 

So, while the base gold price is the same, the additional charges differ depending on whether you are buying investment gold or physical gold bars.

If you have any inquiries or encounter any issues, you can easily reach out to us via email (support@goldady.com), phone (01113666169). We're here to help!

No, your Goldady account can only be linked to a single bank account. This ensures that any funds withdrawn from the platform are deposited into a verified bank account in your name. This provides an added layer of security in case your credentials are misplaced, preventing unauthorized access to your account.

To learn more about registering and activating your account, simply visit our "How It Works" page for step-by-step guidance.

As part of the regulatory requirements in Egypt, we are required to follow Know-Your-Client (KYC) protocols. We need your ID to issue an invoice, which serves as your proof of ownership for any transactions.

Your ID details are handled with strict confidentiality at all times.

When opening an active Investment Gold account, we receive and transfer funds directly from and to your bank account. As part of Egypt’s regulatory requirements, we follow Know-Your-Client (KYC) protocols to prevent potential money laundering.

To comply with these regulations, we need proof of a bank account in your name that matches the name on your ID. While we understand this might feel like an extra step, it’s essential to ensure a safe and secure ecosystem for all our customers.

If you’re just buying gold bars from our e-commerce page, there’s no need for a contract. But when it comes to opening an account for Investment Gold or Gold Bar transactions, it’s a bit different.

In these cases, we’ll be holding your money or gold for future transactions, and you’ll also be using our gold storage services. The contract simply lays out the rights and responsibilities for both parties, so everything is clear and properly documented. It’s all about maintaining trust and protecting your rights.

Yes, all Egyptian citizens are welcome to open an account with Goldady. However, please note that all applicants will need to comply with Egypt's know-your-client and anti-money laundering regulations.

To open a Goldady account, you'll need to: 

1. Provide a valid Egyptian ID card 
2. Have an active bank account with a licensed Egyptian bank. 
3. Complete the online application form

Goldady requests your banking information for two essential purposes: 

1. To securely accept funds from your designated bank account when you make an advance payment to start conducting transactions on the platform. 

2. To facilitate the transfer of funds back to your bank account when you request a withdrawal from the platform. This ensures a seamless and secure transaction process.

You can add funds to your Goldady account using one of the following methods: 

1. Bank Transfer: Transfer funds directly to Goldady's bank account using the provided details. 

2. Instapay: You can also use Instapay for quick and convenient transfers.

3. Buy-Now-Pay-Later app (like Valu, Aman): Top up your account with your credit limit

When you transfer funds, they will be credited to your cash balance as soon as a Goldady officer approves the receipt of funds in the clients’ segregated account. This allows you to start transacting on the platform right away. 

For cash-out requests, we process them on the same day they are submitted. However, it may take up to 2 working days for the transferred funds to reflect in your bank balance.

When you transfer funds to Goldady's segregated clients' bank account, those funds are held in trust on your behalf. You can then use this money to: 

- Purchase bullion gold 
- Cover vaulting and insurance fees 
- Pay for making and delivery charges 
- Utilize it for other services as per our contractual arrangements and announced prices

There’s no minimum amount for funding your cash balance, it can be as low as EGP 1. However, to make a transaction, you’ll need enough cash to purchase at least 1 gram of gold.

Your cash balance is used solely to settle your gold buying and selling transactions, applicable fees, and taxes. Customer cash balances are held in a segregated bank account, separate from Goldady’s own funds. This approach guarantees a clear separation between customer and company cash balances.

It's a simple process: 

1. Account Setup: Start by opening an account with Goldady online. 

2. Fund Your Account: Transfer funds from your bank account to Goldady's bank account. This creates a balance on the platform that you can use for your gold purchases. 

3. Choose Your Gold: Browse and select your desired gold bar size or weight. 

4. Checkout: Proceed to the checkout process to pay for your gold bar purchases using your balance. 

5. Delivery or Pick-Up: At this point, you have two options. You can either pick up your gold bar in person at Goldady's location or opt for secure delivery to your designated address, all without leaving your chair.

You can withdraw your entire cash or gold balance from your Goldady Wallet at any time. Cash withdrawal requests are processed the next working day, while gold withdrawal requests may take up to 2 working days, depending on the availability of the requested gold bar size.

Rest assured, all our gold bullion bars are obtained from trusted local and international refiners after being assayed and hallmarked by The Egyptian Hallmarks and Weights Authority.

No, VAT does not apply to the purchase of bullion gold in Egypt, as per Egyptian tax regulations. Consequently, all bullion gold transactions conducted on Goldady are exempt from VAT.

Yes. The small service fee charged on investment gold transacations are subject to 14% VAT. For example, if you buy 1 gram of gold at EGP6,000. The service fee is EGP60. The applicable VAT is EGP8.4 per gram.

As active participants in the Egyptian gold bullion market, we update our 24-karat bullion gold buy/sell prices in real-time and continuously adjust to local and international spot gold market prices. This ensures that you get the most current and competitive prices for your transactions.

Goldady's platform is built to cater to small and large investors alike who want to accumulate wealth in bullion gold, starting from as little as one gram. The size of your purchases is determined by the funds available in your cash wallet and the availability of Goldady's gold in the vault. So, you can buy as much as your wallet balance allows and what's currently in stock.

The amount you can sell is determined by the gold balance you have in your account. There are no specific minimum or maximum limits, you can simply sell what you have available in your gold balance.

Yes, indeed. When you purchase 1 gram of gold on our platform, we allocate a corresponding 1 gram of gold within a larger gold bar stored in EGYCASH's vault. This means that your gold balance is always 100% backed by real, physical gold.

Absolutely, all transactions on the platform are conducted in Egyptian Pounds, making it convenient for local investors.

We have a transparent fee structure: 

- Service Fee: This fee is applied when you digitally buy or sell investment gold on our platform. 

- Vaulting and Insurance Fees: These fees depend on how long you maintain balances on the platform and the average gold price. They are deducted from your balances on a monthly basis. 

- Making Charges: If you decide to withdraw physical gold, making charges will apply. 

- Delivery Charges: Fees also apply for delivery of physical gold. 

For a detailed schedule of fees, please visit the "Fees" section on our homepage. 

Once your transaction is complete, you will receive multiple confirmations: 

- A pop-up on the platform will confirm the success of your transaction 

- You'll receive an email notification confirming your transaction 

- An invoice with transaction details will be generated instantly and can be downloaded directly from the platform 

These multiple confirmation methods ensure that you have clear and immediate verification of your successful purchase.

Your gold and cash balances are updated instantly on the platform after every gold buy or sell transaction. This means that your balances reflect the changes in real-time, ensuring you have the most up-to-date information at all times.

Certainly! You can pick up your gold during our working hours.

The delivery time for purchased physical gold bars can vary depending on your geographic location and security considerations. On average, it may take up to 5 working days for your gold bars to arrive.

Absolutely! You have the freedom to choose whether to store your gold purchases on the platform or opt for physical delivery. It's entirely up to you.

No, gold transfers to other Goldady accounts or external parties are not supported at this time.

EGYCASH is a highly secure facility with dual licenses: one from the Ministry of Interior for money transportation and another from Egypt’s Financial Regulatory Authority for the safekeeping of gold. The specialized gold vaulting facility is designed to meet international security standards.

As a registered security firm, EGYCASH ensures 24/7 video monitoring of its facilities, and its employees are armed for added protection. These measures make EGYCASH one of the most secure options for gold storage in Egypt.

Storage fees are calculated daily. We take the highest amount of gold held in your balance during the day and multiply it by the daily closing price of gold. This amount is then multiplied by our vaulting fee rate and divided by 365 days to determine your Daily Vaulting Charge.

Goldady’s gold, as well as the gold stored on behalf of its clients at EGYCASH vaults, is fully insured by Delta Insurance, a company regulated by the Financial Regulatory Authority. Both Goldady and its clients are direct and indirect beneficiaries of EGYCASH’s insurance policy.

In the highly unlikely event of a robbery at EGYCASH vaults, Delta Insurance is obligated to fully compensate Goldady in cash for the value of the gold stored on behalf of Goldady and its clients, based on the gold’s value on the day of the incident.

Our storage service is only available for gold bars purchased through Goldady. However, if your bullion bars were not bought from our platform, we offer a solution: we’ll inspect your gold bars and, based on the results, replace them with bars from our trusted suppliers at little or no extra cost.

As for jewelry, vaulting services are not currently available.

Goldady securely stores its gold with EGYCASH, a security firm licensed by the Ministry of Interior and licensed by Egypt's Financial Regulatory Authority to handle the vaulting and transportation of gold.

Absolutely, all the investment gold you buy on the platform is fully insured through Delta Insurance, a company registered with the Financial Regulatory Authority in Egypt (Licence No. 7 for 1981). Our insurance policy provides coverage for burglary and fire incidents that may take place at EGYCASH’s vault or during transport. So, in the extremely unlikely event of theft or fire, the value of your gold investment remains protected and secure.

If you've missed payments for storage and insurance fees, it's important to address this promptly. You won't be able to make further transactions on the platform until you settle the arrears by topping up your cash account. Ensuring your fees are up to date will allow you to continue using the platform smoothly.

No, you won't incur any extra charges for insurance. We've arranged a special agreement with our vaulting facility provider to include insurance as part of our already low wholesale storage fees. Your insurance coverage comes at no additional cost to you.

Yes. Selling follows the same commission structure used for buying. Your rate depends on your total buy/sell activity over the last 365 days.

Yes. The commission is based solely on the transaction value of the gold you buy or sell.

No. Every fee is shown upfront before you confirm your transaction.

Yes. VAT is applied to Goldady’s commission in line with Egyptian tax regulations.
You’ll always see the exact VAT amount before completing your transaction.

Vaulting and insurance fees are calculated daily and billed monthly from your cash balance.
If your gold value changes, the monthly fee adjusts slightly up or down.

No. You only pay vaulting fees as long as you have investment gold in your Gold Balance.

Masna’eya (Making Charges) varies by bar weight and manufacturer. The exact fee appears at checkout before payment.

No. Making charges apply only to physical gold bars. Investment gold has no making charges at all. However, if you decide to withdraw your investment gold in the form of physical gold bars, making charges will apply.

Delivery fees depend on your location and the bar weight. The full amount appears before checkout.

Yes. Investment gold on Goldady has no masna’eya and benefits from wholesale pricing. Jewelers typically add making charges and profit margins.

Buying gold bars from Goldady's e-shop offers several advantages: 

1- Convenience: You can make purchases from the comfort of your home by simply opening an online account and transferring funds from your bank account to Goldady's bank account using your online banking app. This provides you with a balance on the platform, which you can use to pay for your gold bar purchases, all from the convenience of your home. 

2- Secure Delivery: Goldady can securely deliver your gold bars to your designated location without you needing to leave your home. 

In contrast, buying gold bars from a traditional bullion dealer involves numerous physical steps. You may need to handle cash and gold, which can pose transport risks as you move back and forth to the dealer's location. The process can be less convenient and potentially less secure compared to the simplicity of buying online with Goldady.

It's a simple process: 

1. Account Setup: Start by opening an account with Goldady online. 

2. Fund Your Account: Transfer funds from your bank account to Goldady's bank account. This creates a balance on the platform that you can use for your gold purchases. 

3. Choose Your Gold: Browse and select your desired gold bar size or weight. 

4. Checkout: Proceed to the checkout process to pay for your gold bar purchases using your balance. 

5. Delivery or Pick-Up: At this point, you have two options. You can either pick up your gold bar in person at Goldady's location or opt for secure delivery to your designated address, all without leaving your chair.

Absolutely, you can sell back to Goldady any serialized gold bars that you had purchased from us in the past, as long as the packaging is intact and you can provide the receipt of your original purchase. It's a straightforward process, so be sure to keep your purchase receipt for future transactions.

We offer a buyback and cashback policy for gold bars purchased through the Goldady website. To qualify for full cashback, the gold bars must be in good condition, remain sealed, and be accompanied by the purchase invoice. The applicable rate per gram and per bar is listed on our e-commerce page.

At Goldady, we take your privacy very seriously. Customer service representatives only have access to a 3-month window of transactional data to assist with your inquiries. Access to your full account balances is granted on a case-by-case basis and is restricted to authorized personnel in Goldady's finance and compliance departments, company auditors, and—only when legally required—government authorities. We have strict measures in place to keep your gold and cash balances strictly confidential and secure.

Goldady’s electronic ledgers keep customer-owned gold completely separate from the company’s own gold holdings. Additionally, our system records exactly how much gold each customer owns at any given time.

In the unlikely event of Goldady's insolvency, court-appointed liquidators would have clear records of each customer’s gold holdings and would act to ensure customers are compensated accordingly.

Yes and no. In both cases, you pay the spot gold price, which is the base price for the gold itself. However, there are differences in the additional charges associated with each option. 

When you purchase investment gold online, you pay a small service fee on top of the spot gold price. This fee covers transaction facilitation. 

On the other hand, when you buy gold bars from the e-shop, you pay the full Making Charges for the gold bar, which vary depending on its weight. These charges are in addition to the spot gold price. 

So, while the base gold price is the same, the additional charges differ depending on whether you are buying investment gold or physical gold bars.

Absolutely! You have the freedom to withdraw your available funds at any time. Goldady will promptly transfer the requested amount using the banking information in your account.

Goldady prioritizes the security of your personal data. Our IT systems adhere to the most rigorous standards for protecting customer information. We also perform thorough security background checks on all staff members who may require access to customer data for business-related tasks, such as customer service officers. This ensures that our team upholds the highest integrity standards when handling your information.

Yes, your transactions on Goldady are handled with the utmost confidentiality. We adhere to strict standards of commercial information protection and maintain a transparent privacy policy. Our IT systems are designed to follow industry-leading practices for ensuring the confidentiality of your data.