Question 1

Where can I find current gold prices, both locally and internationally?

Accepted Answer

Goldady's website provides global gold prices sourced from internationally recognized data providers. It also displays its buying and selling prices based on the prevailing Egyptian market rates. For more information on local prices, industry-leading websites like Ta3weem.com showcase Egyptian market gold prices from various local dealers.

Question 2

Who produces the gold, and what karat is it?

Accepted Answer

Our bullion gold bars are supplied by reputable Egyptian refineries, such as BTC and SAM. We exclusively deal in gold bars with a fineness of 999.9, the highest standard in the industry.

Question 3

How can I trust your website and feel confident entrusting you with my money and gold?

Accepted Answer

At Goldady, we understand your natural concerns about security and transparency, and we’ve taken every measure to earn your trust:

* Legally Registered Entity: Goldady is not just a website – we are a registered joint-stock company under Egypt's Investment Authority and Tax Authority.
* Electronic Invoicing: Every transaction is accompanied by an electronic invoice issued by the Egyptian Tax Authority.
* Real-Time Tracking: You can monitor your cash and gold balances 24/7 through your account. Additionally, all past transactions are easily accessible in the "Current Account Statement" section.
* Monthly Account Statements: We provide detailed monthly account statements for all your transactions, as well as your cash and gold balances. These statements can be downloaded directly from your account.
* Office Access: Our office is located at 11 Youssef El Guindy, Bab El Louk, AUC Greek Campus, Downtown, Cairo. You are welcome to visit us in person, where we can provide on-premises access to documentation proving that our gold is securely stored at EGYCASH, a licensed security company regulated by Egypt’s Financial Regulatory Authority.
* Independent Audits: Our gold holdings are audited quarterly by Russell Bedford Sherif Dabbous, ensuring that the gold stored at EGYCASH matches the total of customer and company gold balances. Additionally, our cash balances at banks are audited quarterly to confirm they align with customer and company cash balances.

Question 4

Where is your company registered?

Accepted Answer

Goldady is a fully licensed company authorized by Egypt's General Authority for Investment (GAFI) to trade in gold. It also holds an official license from the Information Technology Industry Development Agency (ITIDA) and is registered with the Internal Trade Development Authority (ITDA) under Commercial Registry Number 158753. Additionally, Goldady has a Certificate of Trade Practice issued by the Cairo Chamber of Commerce. It also registered with the Egyptian Hallmarks and Weights Authority under number 020338.

Question 5

Is investing in gold through a pooled account Shariah-compliant?

Accepted Answer

To ensure compliance, Goldady’s system is designed to only sell gold that is physically available in EGYCASH vaults. This means the total amount of investment gold sold on the platform can never exceed the amount of physical gold stored with EGYCASH.

Question 6

Can I pay using international credit or debit cards?

Accepted Answer

Yes, but only for small transactions. International payment card issuers, such as Visa and Mastercard, impose restrictions on purchasing gold bars above certain limits.

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